Smartsupp – live chat, AI shopping assistant and chatbots vs Tidio Chat
Two WordPress plugins head to head: ranking, active installs, downloads and ratings, from our daily tracking of the WordPress.org directory.
These aren’t all alternatives to each other — they do different jobs — so this page compares popularity only, not features.
At a glance
Tidio Chat leads the WordPress.org popular list today at #575, ahead of Smartsupp – live chat, AI shopping assistant and chatbots at #1,217. Over the last 7 days Tidio Chat slipped 1 place and Smartsupp – live chat, AI shopping assistant and chatbots slipped 8 places. Tidio Chat has the largest install base, roughly 3.5× the next: 70K+ active installs against 20K+ for Smartsupp – live chat, AI shopping assistant and chatbots. Ratings: Smartsupp – live chat, AI shopping assistant and chatbots 4.7★ from 131 and Tidio Chat 4.7★ from 396 reviews.
| Metric | Smartsupp – live chat, AI shopping assistant and chatbots | Tidio Chat |
|---|---|---|
| Popular rank today | #1,217 ▼ 8 | #575 ▼ 1 |
| Active installs | 20K+ | 70K+ |
| Downloads, last 7 days | — | 5,334 |
| Rating | 4.7★ (131) | 4.7★ (396) |
| Last updated | Dec 8, 2025 | Sep 1, 2026 |
| Current version | 3.9.2 | 8.0.1 |
| Best rank on record | #1,203 | #563 |
| Days in the top 50 | 0 | 0 |
| On WordPress.org since | Aug 2014 | Apr 2014 |
Highlighted cells mark the strongest figure in each row. Rank and installs are from the latest WordPress.org capture; downloads are the last seven captured days.
Ranking history Lower is better
Active installs
Downloads per day
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Frequently asked questions
Which is more popular, Smartsupp – live chat, AI shopping assistant and chatbots or Tidio Chat?
By active installs, Tidio Chat: 70K+ sites run it against 20K+ for Smartsupp – live chat, AI shopping assistant and chatbots, according to WordPress.org figures captured on September 16, 2026.
Which ranks higher on WordPress.org, Smartsupp – live chat, AI shopping assistant and chatbots or Tidio Chat?
Tidio Chat, at #575 on the WordPress.org popular plugins list today, with Smartsupp – live chat, AI shopping assistant and chatbots at #1,217. The ranking reflects recent installs and moves daily, which is why this page shows the history rather than one snapshot.
Are Smartsupp – live chat, AI shopping assistant and chatbots or Tidio Chat alternatives to each other?
Not all of them. Some of these plugins do different jobs and many sites run more than one. This page compares their popularity, not their features.
Where do these numbers come from?
WordPress.org publishes each plugin’s active install count and its position on the popular list. This site records both every day, along with per-day downloads and ratings, so the charts above show how the plugins have moved over time rather than a single day.