Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search vs Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Two WordPress plugins head to head: ranking, active installs, downloads and ratings, from our daily tracking of the WordPress.org directory.
These aren’t all alternatives to each other — they do different jobs — so this page compares popularity only, not features.
At a glance
Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search leads the WordPress.org popular list today at #1,661, ahead of Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System at #4,194. Over the last 7 days Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search slipped 3 places and Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System climbed 25 places. Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search has the largest install base, roughly 3.3× the next: 10K+ active installs against 3K+ for Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System. Downloads this week: Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search 6,380 and Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 1,927. Ratings: Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search 4.9★ from 123 and Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 4.5★ from 10 reviews.
| Metric | Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search | Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System |
|---|---|---|
| Popular rank today | #1,661 ▼ 3 | #4,194 ▲ 25 |
| Active installs | 10K+ | 3K+ |
| Downloads, last 7 days | 6,380 | 1,927 |
| Rating | 4.9★ (123) | 4.5★ (10) |
| Last updated | Oct 17, 2026 | Oct 15, 2026 |
| Current version | 17.311.1 | 1.4.55 |
| Best rank on record | #1,652 | #4,194 |
| Days in the top 50 | 0 | 0 |
| On WordPress.org since | Jan 2017 | Jun 2022 |
Highlighted cells mark the strongest figure in each row. Rank and installs are from the latest WordPress.org capture; downloads are the last seven captured days.
Ranking history Lower is better
Active installs
Downloads per day
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Frequently asked questions
Which is more popular, Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search or Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System?
By active installs, Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search: 10K+ sites run it against 3K+ for Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System, according to WordPress.org figures captured on October 20, 2026.
Which ranks higher on WordPress.org, Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search or Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System?
Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search, at #1,661 on the WordPress.org popular plugins list today, with Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System at #4,194. The ranking reflects recent installs and moves daily, which is why this page shows the history rather than one snapshot.
Are Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search or Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System alternatives to each other?
Not all of them. Some of these plugins do different jobs and many sites run more than one. This page compares their popularity, not their features.
Where do these numbers come from?
WordPress.org publishes each plugin’s active install count and its position on the popular list. This site records both every day, along with per-day downloads and ratings, so the charts above show how the plugins have moved over time rather than a single day.