BetterDocs vs Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Two WordPress plugins head to head: ranking, active installs, downloads and ratings, from our daily tracking of the WordPress.org directory.
These aren’t all alternatives to each other — they do different jobs — so this page compares popularity only, not features.
At a glance
BetterDocs leads the WordPress.org popular list today at #958, ahead of Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System at #4,200. Over the last 7 days BetterDocs slipped 3 places and Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System climbed 21 places. BetterDocs has the largest install base, roughly 10× the next: 30K+ active installs against 3K+ for Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System. Downloads this week: BetterDocs 15,442 and Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 1,927. Ratings: BetterDocs 4.8★ from 515 and Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 4.5★ from 10 reviews.
| Metric | BetterDocs | Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System |
|---|---|---|
| Popular rank today | #958 ▼ 3 | #4,200 ▲ 21 |
| Active installs | 30K+ | 3K+ |
| Downloads, last 7 days | 15,442 | 1,927 |
| Rating | 4.8★ (515) | 4.5★ (10) |
| Last updated | Oct 12, 2026 | Oct 15, 2026 |
| Current version | 4.9.5 | 1.4.55 |
| Best rank on record | #934 | #4,200 |
| Days in the top 50 | 0 | 0 |
| On WordPress.org since | Oct 2019 | Jun 2022 |
| Sites detected by our detector | 2 | 0 |
Highlighted cells mark the strongest figure in each row. Rank and installs are from the latest WordPress.org capture; downloads are the last seven captured days.
Ranking history Lower is better
Active installs
Downloads per day
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- Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System vs Fluent Support – Helpdesk & Customer Support Ticket System
- Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System vs SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
- Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System vs Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search
Frequently asked questions
Which is more popular, BetterDocs or Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System?
By active installs, BetterDocs: 30K+ sites run it against 3K+ for Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System, according to WordPress.org figures captured on October 19, 2026.
Which ranks higher on WordPress.org, BetterDocs or Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System?
BetterDocs, at #958 on the WordPress.org popular plugins list today, with Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System at #4,200. The ranking reflects recent installs and moves daily, which is why this page shows the history rather than one snapshot.
Are BetterDocs or Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System alternatives to each other?
Not all of them. Some of these plugins do different jobs and many sites run more than one. This page compares their popularity, not their features.
Where do these numbers come from?
WordPress.org publishes each plugin’s active install count and its position on the popular list. This site records both every day, along with per-day downloads and ratings, so the charts above show how the plugins have moved over time rather than a single day.